Key Benefits

1. Increase in Customer Satisfaction, Retention and Loyalty. If you provide the visitors with full chat support and answer their queries 24/7, then you will get satisfied and loyal customers which will bring more sales to your website. Provide your website visitors with instant live chat support for questions before, during and after the buying process.

2. Real-time History. WebCompetency allows your service and support staff on-demand access to the chat, visit and email history of each return customer. You never have to search for related information on return customers because it is right at your fingertips. This dramatically improves customer loyalty and customer satisfaction.

3. Cost Effective. Live chat is more scalable and less expensive than phone support. We offer the most flexible, professional solution for your live chat and website monitoring needs.

4. Provide Teams With Shared Access to Incoming Emails. With email management and live chat support, you can decrease support costs. WebCompetency’s email management component provides your team with immediate access to all the incoming emails from your customers, creating faster responses to customer support emails. WebCompetency’s eCRM Edition provides integrated email management, so you can more efficiently manage inbound emails from your customers. Manage multiple email address folders, for multiple departments or websites, immediately as they enter your queue. Don't worry about distribution lists, or sending out reports on follow-up activity ... Web Competency’s email management threads the responses so your team is always informed regarding each customer transaction.