Key Benefits

1. Get the Most of Your Online Marketing! With the increase in traffic from online ads, WebCompetency will turn your website into a virtual sales force giving customers live help. Initiate live chats, or send an invitation to chat. Make a connection with your customers and see how your business flourishes.

2. Reduce Shopping Cart Abandonment. Engage in live chat and help them with their purchase at the point of purchase so that you get a confirmed sale. Place a chat button right on the shopping cart page. Or better yet, offer them assistance with a pro-active Chat Invitation. There is no reason for customers to leave your site because of unanswered shipping questions, confusion about checkout, or lack of confidence in the security or your site ... and with WebCompetency they won't. By providing a live chat option to customers before they leave your site, you can dramatically reduce abandonment rates.

3. Increase Customer Confidence and Satisfaction. Providing customers with the option to communicate with your company via live chat demonstrates a strong commitment to customer service and satisfaction. If the customer is satisfied with your support and help you will get a loyal customer which will be beneficial for the business.