With Webcompetency live chat solutions you can improve service quality and operator productivity at a comparatively cheap service cost. Compared to tele-marketing and email support, live chat yields better results and more satisfied customers.
With liver chat solutions you can increase online sales, build customer confidence and satisfaction and improve conversion rates. If the customer gets his queries solved with just a click of a button then not only will there be less shopping cart abandonment resulting in a profit but also will you have a totally satisfied and loyal customer.
WebCompetency provides
online help desk software and support solutions; enabling
companies to acquire gsreater sales and support optimization.
We offer true integrated Multi-Channel solution allowing
you to manage your emails, online issues, chats, self service
and issues received by phone. Some key features of the product
include:
AJAX based Rich User
Interface
Active Directory (LDAP), vBulletin,
ModernBill integration
ViewShare feature allowing you
to guide your clients in realtime
Staff to Staff Voice Chats
SLA's, Work Schedules and Escalations
Detailed Reports and Analytics
Microsoft® Outlook® Integration
Teamwork module allowing you
to create shared Events, Contacts and Tasks
